SCAUG CONFERENCE CANCELLATION/REFUND POLICY
All SCAUG conference cancellations and requests for refunds must be made in writing as indicated below. Requests must be sent to the SCAUG Treasurer. Requests may be e-mailed or mailed (contact information below). Telephone requests will not be honored.
Full Refunds – More than 30 Days Notice to receive a full refund, SCAUG must receive written requests no later than 30 days prior to the first day of the conference.
No Refunds – After March 4, 2011.
Requests for refunds to SCAUG that are received after listed date above will not be eligible for a refund.
Author Refunds - Authors who have their papers included in the proceedings are not eligible for a refund. Authors may receive a refund if they withdraw their papers before the paper is included in electronic or hard-copy proceedings.
Emergency Illness or Death of Registrant or Immediate Family Member - Refunds may be granted if an attendee is unable to attend the conference due to a family death, illness, or other extraordinary circumstance. In such a circumstance, the SCAUG Conference Coordinator must be contacted by phone, letter or e-mail.
SCAUG will refund fees as soon as possible and no later six (6) weeks after the conference has concluded.
Substitution Policy: Registrants may send a substitute in their place in lieu of requesting a refund for a $50 administration fee.
Returned Check Policy:
If any checks are returned because of insufficient funds, SCAUG will charge a $35 fee. Registrants will also be required to pay the amount SCAUG is charged by the financial institution that returned the check. SCAUG reserves the right to refuse to honor future checks submitted by violators.
To request a refund, contact the SCAUG Conference Coordinator at:
South Central Arc User Group
Conference Refund Inquiry
P.O. Box 940424